Making the Future

Objectives are always based on expectations. And expectations are, at best, informed guesses. The world does not stand still. Objectives are not fate; they are direction. They do not determine the future; they are a means to mobilize the resources and energies of the business for the making of the future. Via Daily Drucker for November 14. … Continue reading Making the Future

Untying the Knots of Language

Untying the knots of language begins with seeing that whenever something is said, other communication is carried along with it. Sometimes the sender is aware of the unsaid, but often they are not... The unsaid but communicated includes assumptions, expectations, disappointments, resentments, regrets, interpretations, significance... The message of the impact of clarity in language from … Continue reading Untying the Knots of Language

(Video) Indistractable, Nir Eyal

https://vimeo.com/284693761 Being indistractable is a super power. Nir Eyal started out his Mind the Product SF 2018 presentation by sharing that in the five years since his book Hooked came out he’s kept up with everything, gathered feedback, and learned even more about the neuroscience and behavior that drives our motivations and attention. My main … Continue reading (Video) Indistractable, Nir Eyal

(TTFS) Time to First Smile

Page load times are important to customer happiness, and if you haven't used the Chrome User Experience Report tool yet on your website or web app, I urge you to do so. Tracking things like: Time to First Byte First Paint First Contentful Paint First Meaningful Paint Time to Interactive These are important numbers to … Continue reading (TTFS) Time to First Smile

Manuel Matuzović on Accessibility and Inclusive Design

Manuel Matuzović writes in My Accessibility Journey: What I’ve Learned So Far on A List Apart: An attendee asked why I was interested in accessibility: Did I or someone in my life have a disability? I’m used to answering this question—to which the answer is no. A lot of people seem to assume that a personal connection is … Continue reading Manuel Matuzović on Accessibility and Inclusive Design

2018 Design in Tech Report

The 2018 Design in Tech Report from John Maeda is alive and kicking (I'm late to sharing this as it debuted at SxSW in March.) This year's deck places a strong focus on inclusive design and artificial intelligence. Computers aren’t good at inclusion. They’re good at exclusion, because they’re only based on past data. The … Continue reading 2018 Design in Tech Report

A Napkin Sketch Is Enough

In a brainstorming exercise with my group at the altMBA, I expected to dive deep into the work, tuning our understanding of business models while working under pressure to create as many ideas as possible in a short time. We did just that, relishing our creativity and ingenuity. Yet the most satisfying outcome wasn’t how … Continue reading A Napkin Sketch Is Enough

Check Your Fuel Gauges

Via McKinsey Quarterly Q1 2018, The four questions to ask when serving on a nonprofit board. Question 4 hit home for me as I ramp up my leadership IQ, "Do we have the right ‘fuel’ to drive our organization?" If you want to be an effective strategic leader, you can’t settle for a regimen of reading board … Continue reading Check Your Fuel Gauges

Perception Versus Reality

Question: "How are things going, both in perception and reality?" This topic comes up a lot for me lately. As I dig into a reply I find myself grappling with a significant gap. I know there's bound to be a distance between perception and reality, yet often I don't know how something is perceived because … Continue reading Perception Versus Reality

You Have the Answers, Yet We Need More Questions

We are rewarded for the answer. Not another question. It's beaten out of us from kids, and later in work it can be hazardous for your career. —Warren Berger Via the Farnam Street podcast I loved this cultural insight. An honest assertion that our business culture rewards quick-hit answers instead of rewarding the act of slowing down … Continue reading You Have the Answers, Yet We Need More Questions