A cognitive empathy experiment: Do you see differently when you change your angle of view?
I heard a perfect example of this recently in the NPR “Hidden Brain” podcast. The episode’s guest speaker describes a medical organization where doctors and nurses wouldn’t notice details in hospital rooms to make patients more happy and comfortable — yet the hospital cleaning staff did notice.
Their special viewpoint? A different angle, looking at the ceiling to see what the patient sees when they lie down in the hospital bed. Is there dirt there, dust, or something else undesirable? What could they then do to make it look nice, safe, inviting?
Looking at what other people see helps to understand how they perceive the situation; how they view the world.
Listen to the episode: You 2.0: Dream Jobs.
Photo: Pexels.
The Sensible Leader 