People are almost always confronting what computer science regards as the hard cases. Up against such hard cases, algorithms make assumptions, show bias toward simpler solutions, trade off the costs of error against the costs of delay, and take chances.
These aren’t the concessions we make when we can’t be rational. They’re what being rational means.Brian Christian and Tom Griffiths in Algorithms to Live By: The Computer Science of Human Decisions
The last chapter on computational kindness in Algorithms to Live By is worth the entire book.