Inclusive Design, Day 8/15: Expand Your Market By Solving One Case First

This is day 8 of 15 in a short series on inclusive design. If you missed earlier posts, see day 1 here or view the full list. Adopting inclusive design isn't just about being a good person. It's a solid foundation for good business — focused on solving real needs for real people. Barclays Bank … Continue reading Inclusive Design, Day 8/15: Expand Your Market By Solving One Case First

Is Your Product The Hero?

Craig Menear, CEO of The Home Depot, used a phrase I'd never heard before in business or marketing, "The product is the hero." Via NPR's Marketplace "Corner Office" podcast, How The Home Depot became an e-commerce giant (December 20, 2017). Update: Mike Davidson made a great point via Twitter about improving this to frame the customer as … Continue reading Is Your Product The Hero?

Understand By Doing

This wonderful exposé in Kinfolk on fashion designers and artists Isabel & Reuben Toledo struck me in both its beauty, and a clear description for understanding a business or a craft. Do it yourself. The only way to truly understand how every piece of [a] business can be assembled…is to do it all yourself. — Isabel Toledo … Continue reading Understand By Doing

The Starbucks Experience, In Stores Only

Starbucks Closes Online Store to Focus on In-Person Experience - The New York Times. Interesting move from Starbucks in an era of more and more commerce being done eletronically and at a distance. The goal? To become an "experiential destination" and compete with Amazon by only being offered — via a human connection — in stores. … Continue reading The Starbucks Experience, In Stores Only

Abstract, High Resolution, Listen & Learn

Have you watched Abstract on Netflix yet? World-class designers share their life and work and philosophy, which I've found fascinating. A common thread in the episodes I've watched so far is that design doesn't happen in a vacuum. In order to produce something useful and beautiful that people will love and buy, you have to engage with … Continue reading Abstract, High Resolution, Listen & Learn

Running to Stand Still

With Jeff Immelt out and John Flannery in as General Electric CEO, The Economist describes the company as having gone through a lot of important changes without achieving greater results. Shuffling. Reorganizing. Yet in the same place as before. "GE has been running to stand still. ...what it now needs is less re-engineering and more consistent execution." — General … Continue reading Running to Stand Still

Design in Tech Report 2017

A must-read zeitgeist if you work in tech, no matter your role. Design trends revolutionizing the entrepreneurial and corporate ecosystems in tech. Related M&A activity, new patterns in creativity × business, and the rise of computational design. View the full video + slides and an executive summary on LinkedIn of the presentation led by my colleague John Maeda, Automattic's Global Head, Computational Design and Inclusion. Key … Continue reading Design in Tech Report 2017

Software Technical Writing Done as a Career: What Next?

Software developer—and former technical writer—Jim Grey gives advice to technical writers looking to stay in software as a focus on user experience (UX) replaces the need for technical writers. Software technical writing is a dying career (but here’s what writers can do to stay in the software game) | Stories from the Software Salt Mines. … Continue reading Software Technical Writing Done as a Career: What Next?

Connect Coworking

I recently joined Connect Coworking as a Flock member. Located in the historic Rialto Building at Tucson's hottest corner, 5th and Congress, Connect is redefining the local coworking landscape. It's a big step up from previous offerings—in many ways. If you haven't been in yet, schedule a visit to see it for yourself. A few … Continue reading Connect Coworking

I'm Joining Automattic

These last few months I’ve been working, and not writing. I’ve been busy launching new sites, helping clients, and finding new opportunities. One such opportunity came in January. Since starting simpledream web studio I’ve told people often that I’d like to be a freelancer for the rest of my career. I love working from anywhere—in … Continue reading I'm Joining Automattic