An Advice Process Paves the Way for Clear Decisions

In Brave New Work Aaron Dignan describes a wonderfully clear way to use an “advice process” to make better decisions.

Watch a short video on YouTube where author Aaron Dignan illustrates the advice process (at minute 4:45).

Start with consent by asking for agreement. Get buy-in and move things forward. This not consensus or everyone is 100% happy with it, instead it means it is safe to try.

Use an advice process. Whenever you’re about to make a decision that’s irreversible or could damage things, go seek advice from those who’ve done it before. And, seek advice from those affected by it.

This replaces the waiting and expectation for a leader to do something—top-down decision making—with your own judgement and responsibility.

Computational Kindness

People are almost always confronting what computer science regards as the hard cases. Up against such hard cases, algorithms make assumptions, show bias toward simpler solutions, trade off the costs of error against the costs of delay, and take chances.

These aren’t the concessions we make when we can’t be rational. They’re what being rational means.

Brian Christian and Tom Griffiths in Algorithms to Live By: The Computer Science of Human Decisions

The last chapter on computational kindness in Algorithms to Live By is worth the entire book.

Review: Aware, The Science and Practice of Presence

A visual look at the Wheel of Awareness.

This book by Daniel Siegel guided me beyond the popular meditation apps like Calm and Headspace into something different, the “Whole of Awareness.” The idea is to integrate all types of meditation and awareness training practices from focus attention, to open awareness, to connectedness—non-duality.

The core practice involves visualizing a center hub of awareness, a spoke of attention, and a rim which holds all possible focuses. From the 5 senses, body awareness, thoughts/emotions, and feeling connected to other humans, beings, and things.

Dan repeats a phrase over and over to underline why a practice like this leads to improved well-bing: “Where attention goes, neural firing flows, and neural connection grows.”

Increase neural integration in the brain, enabling more coordination and balance in both the functional and structural connectivity within the nervous system that facilitates optimal functioning, including self-regulation, problem solving, and adaptive behavior that is at the heart of well-being.

For online resources including narrated meditations (short, medium, and long) visit: Dr. Dan Siegel – Resources – Wheel Of Awareness.

Practical and insightful. Hat tip: Akshay Kapur.


📚 View more of my book reviews on Goodreads.

Product Management: Active Questions

I’m a fan of Oblique Strategies for triggering a new perspective when I get stuck. To me this method brings active questions to trigger better thinking.

This practice comes up for me frequently in product management when working on both short and long views of a roadmap. As part of any decision making process, whether by myself for reflection, or in a team working on a product change, I might ask something like:

What is the end result for our customers?
Where are we going in the long term?

The purpose of active questions, like Oblique Strategies, is to trigger more questions until you get a better answer. A truer answer. An honest answer. To find the why is to find the signal that drives everything else forward.

Who is it for?
How will they understand it’s for them?
How will we know if it’s a success?
What do we expect to see change?
How are we measuring it?
What would be a surprise here; something that we don’t expect?
Have we considered doing the opposite?
Who has the most to gain?
What’s the context?

What questions do you ask to find the why?

Making the Future

Objectives are always based on expectations. And expectations are, at best, informed guesses. The world does not stand still.

Objectives are not fate; they are direction. They do not determine the future; they are a means to mobilize the resources and energies of the business for the making of the future.

Via Daily Drucker for November 14.


Editorial note: Speaking of the future, I created this post with a beta version of the new WordPress editor experience, Gutenberg.

Untying the Knots of Language

Untying the knots of language begins with seeing that whenever something is said, other communication is carried along with it. Sometimes the sender is aware of the unsaid, but often they are not… The unsaid but communicated includes assumptions, expectations, disappointments, resentments, regrets, interpretations, significance…

The message of the impact of clarity in language from the book The Three Laws of Performance by Steve Zaffron and Dave Logan hit home to me this week. I often find myself “bound by the knots of language” in work and in life.

No matter how smart or insightful people are, we are all prone to being hijacked by what is unsaid — especially the unsaid about which people are unaware.

To misunderstand or not listen or prejudge is to be human, and yet I’m frequently surprised about the assumptions and judgements I bake into my own words. Resentment is there; disappointment, too. Sometimes simply saying the words out loud, and getting feedback from other people, reveals everything.

The process starts with becoming aware of what people are not saying but are communicating. The unsaid and communicated but without awareness becomes linguistic clutter. Thinking about cluttered physical spaces offers insight into what happens in situations where people are bound by the knots of language. Such situations occur as tiring chaotic and unfinished. The key to performance is not pushing new conversations about strategy or reorganization into an arty cramped space. Instead, it is about clearing out the clutter. Almost universally, it is the unsaid that is cluttered for individuals, groups, and organizations. Before anything you can happen people need to do the linguistic equivalent of clearing out closets. This means moving issues into the light of discussion, saying them, and examining them in public. When people can address and articulate the unsaid, space begins to open up.

For the full context of these quotes, see the source: Three Laws of Performance Review (PDF) by “The Business Book Review” (Copyright 2009 EBSCO Publishing Inc.).


With a nod to my colleague and friend Ian Stewart who wrote on the wisdom of duplication this week, here’s a duplicated audio version of the context for the quotes (reading from the PDF).

(Video) Indistractable, Nir Eyal

Being indistractable is a super power. Nir Eyal started out his Mind the Product SF 2018 presentation by sharing that in the five years since his book Hooked came out he’s kept up with everything, gathered feedback, and learned even more about the neuroscience and behavior that drives our motivations and attention.

My main takeaway from his message is simple. You’ll know when you’re distracted by planning ahead. Using DND (do not disturb) mode to plan your time grants you freedom for what author Cal Newport calls “Deep Work” and Nir Eyal names “Traction.”

Working to your input each day rather than output to get important work done. Nir mentioned the “Forest” app to stay focused. In the few weeks after I attended Mind the Product my colleague Rachel McRoberts also mentioned this app to me. It’s a simple concept: each focus period grows a virtual green tree. If you interrupt the focus, the tree dies and you have to start over. Nir also uses the “Time Guard” app which allows you to set sensible limits to time spent on distractions.

I highly recommend watching this 28 minute video to hear and understand Nir’s latest work and pick up practical tips on decluttering and avoiding distraction.

Video courtesy of Mind the Product.

You Have the Answers, Yet We Need More Questions

We are rewarded for the answer. Not another question. It’s beaten out of us from kids, and later in work it can be hazardous for your career. —Warren Berger

Via the Farnam Street podcast I loved this cultural insight. An honest assertion that our business culture rewards quick-hit answers instead of rewarding the act of slowing down to find the right question.

Clean Room, Clean Mind

Why do I avoid the backlog and overflowing todo list? Why do I shove one more tool into a drawer already full of bits and bobs? Why do I squeeze yet another outfit into an overflowing closet? Because confronting this mess is hard work. It means making tough choices. Most of the time, I’d rather not decide.

To make sense of my environment, my work, my life—I need to confront the mess. Once the clutter is gone I know I’m left with just the essentials. Once the dust is clear, I can get to work.

In The Life-Changing Magic of Tidying Up: The Japanese Art of Decluttering and Organizing Japanese organizing consultant Marie Kondo explains that while the process of decluttering and cleaning your home is important to your physical wellbeing, the true outcome is happiness and clarity in your mind. The habit gives you the freedom to take responsibility for important decisions.

I learned so much from this book, from awareness and mindfulness to practical tips on folding and hanging clothes. The habit of tidiness is now a mindset for me rather than just a chore to be completed.

The process starts by discarding the inessential items. Tidying up defines what is valuable: learning what I can do without; learning which books, clothes, keepsakes, or kitchen tools give me the most joy.

In applying her principles, my books were the hardest. I had hundreds and many in the category of “I’ll read this someday.” I trimmed it down to 80-90 best of the best — including this one! Hah. Keeping sentimental, must-read again, and books I reference often. The rest I gave as gifts to a new home or donated.

Life becomes far easier once you know that things will still work out even if you are lacking something.

A clean home is a perfect metaphor for a clear and organized mind. If my room and desk are clear and tidy I can face the reality of what’s in front of me. “It is by putting one’s own house in order that one’s mindset is changed. When your room is clean and uncluttered, you have no choice but to examine your inner state.” Am I scared of what I’ll find?

Because you have continued to identify and dispense with things that you don’t need, you no longer abdicate responsibility for decision making to other people.

Decisions are now easier as I see more clearly the work in front of me. And I enjoy even more the treasures, clothes, and tools I chose to keep.