This is day 14 of 15 in a short series on inclusive design. If you missed any of the earlier posts, see day 1 here or view the full list. Inclusive and diverse teams make better, stronger teams — and these teams make better decisions. Because our work and thought patterns are influenced by our … Continue reading Inclusive Design, Day 14/15: Diverse Teams Make Better Decisions
An oldie but goodie from Paul Graham: Maker's Schedule, Manager's Schedule. Posting this as a personal bookmark because it comes up often in conversations with new leads. When I talk to people new to management I highlight the mindset change from "just you" to "the team." The context of an outward mindset is important — … Continue reading Maker Versus Manager
A gem from Mary Meeker I found when reading the 2017 Internet Trends report published by Kleiner Perkins Caufield Byers (KPCB). Via John.
A mental model that keeps coming up for me is "the unscripted dance." This captures the idea of going into a situation knowing you can rely on your skills to adapt to the other party. Even without knowing ahead. Even without preparing for each move, each step, or each word you'll use. In a work … Continue reading The Unscripted Dance
A frequent topic I talk to other leaders and managers about is how to influence change. This goes for anyone working in a team, of course — not just managers. I'd like to share how my ideas have evolved in the last year or so as I've scaled up my own role at Automattic across … Continue reading Leader as Gardener, Not Chess Master, to Create the Space for Great Work
I first heard the concept of uncovering competing commitments in a talk by Rich Sheridan of Menlo Innovations. On the topic of embracing change he pointed to the act of uncovering as a key activity when teams are blocked. And when addressing low performance. https://www.youtube.com/watch?v=Hs11ltxEWBM In the Q & A of this session I asked: When … Continue reading The Real Reason People Won’t Change
When you need to find common ground, a conversation shines the light. Talking with Group A: “Oh, they’ll [the "others" in Group B] never go for that.” “Have you asked them yet?” “Well, no. We tried to get a meeting and they declined.” "What about just quickly posting your questions?" "Oh, OK." Later, talking to … Continue reading A Conversation Shines the Light
In my practice as a team lead at Automattic I keep coming back to the challenge of scale. Scaling up both in scope and in size, taking on larger projects and bigger teams with more overhead and management. Going from a small team paying attention to one product all the way to a group of teams … Continue reading Leadership Gap: Scaling Presence With Distributed Teams
No job is beneath you. In a similar vein as killing your ego, be eager to jump in and get dirty with your team. Garrett St. John Read the full article: Humility in leadership. I've been enjoying Garrett's Technical Leadership email newsletter — they arrive with perfect timing for certain issues I'm dealing with at work and … Continue reading No Job Is Beneath You
Because the goal of commercial software development isn’t to create code you love—it’s to create products your customers will love. Recent efforts with my team at Automattic to improve the WordPress.com experience — and understand our customers better through "exposure hours" — reminded me of this classic software development essay from 2013 (via Andrew).