A Product Lead is a Quality Driver

As my product lead role evolves I've started to see patterns emerge in my work across WordPress.com teams at Automattic. Two that keep coming up for me are focus on people, not technology and be a quality driver. I'd like to dig into the Quality Driver aspect in this post. A Quality Driver navigates all the … Continue reading A Product Lead is a Quality Driver

Abstract, High Resolution, Listen & Learn

Have you watched Abstract on Netflix yet? World-class designers share their life and work and philosophy, which I've found fascinating. A common thread in the episodes I've watched so far is that design doesn't happen in a vacuum. In order to produce something useful and beautiful that people will love and buy, you have to engage with … Continue reading Abstract, High Resolution, Listen & Learn

Design Success Ladder: Meaningful Products

Via design.org: The UX Design Success Ladder: Achieving Meaningful Product Design. Product success envisioned as rungs of a ladder, that you climb up from the bottom: functional, usable, comfortable, delightful, meaningful. I first heard this concept last year at WordCamp Phoenix in a presentation by Ward Andrews; the article showcase examples of products or services at each level. Takeaway … Continue reading Design Success Ladder: Meaningful Products

The Bias of the Absent Visitor

If your software product's user interface doesn't support _____, or support them well — your data won't include _____ in your access logs. You could think they don't visit often enough to include them in your team's decisions about the interface. Instead, you can focus on segments of the population based on device, browser, OS, … Continue reading The Bias of the Absent Visitor

Design for Real Life

Real life is complicated. Even after we've tested all the important user flows and polished the edges in our app or site, people still stumble. Why? Because we're humans, and because our products still have: Broken flows: transition points or interactions, like a form on a site, that aren’t working correctly. Content gaps: someone needs … Continue reading Design for Real Life

Video: Empathy and User-centered Design

Here's a short talk I gave at WordCamp London 2015 on the topic of empathy and user-centered design. Reblogging from the vault of yesteryear since I haven't published it previously. The big difference between good and bad designers (and developers, copywriters—all of us) is how they handle people struggling with their design. In this lightning session … Continue reading Video: Empathy and User-centered Design

WordPress Core Responsive Image Support

Testing this plugin to improve responsive image support for WordPress is a great way for front-end designers and developers to get involved in core WordPress, modernizing the platform that powers almost 25% of the web. Via WordPress › Update: Responsive Image Support for Core « Make WordPress Core.

Davide Casali: Gestalt Design Principles for Developers

Video on WordPress.tv, highly recommended. My colleague Davide "Folletto" Casali shares basic design and user interaction fundamentals. (Slides.)

Responsive Footnotes

I love web design like this. Both beautiful and useful: footnotes in context so you can read and return without leaving your current place in the text. Two examples—that work in desktop down to mobile—from Upstatement: NPR Code Switch and the newly redesigned Harvard Law Review. Hat tip: Jack Lenox.

ChangeOrder: The User is Out

ChangeOrder: The User is Out is an insightful take on why designers shouldn’t be called on to speak for users. Instead, ask the users themselves. Of course, it is a bonus when you are your own client—if you use your own product, then you can answer user experience questions from both a professional and a … Continue reading ChangeOrder: The User is Out