(TTFS) Time to First Smile

Page load times are important to customer happiness, and if you haven’t used the Chrome User Experience Report tool yet on your website or web app, I urge you to do so.

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Screenshot from the free Chrome UX report tool.

Tracking things like:

  • Time to First Byte
  • First Paint
  • First Contentful Paint
  • First Meaningful Paint
  • Time to Interactive

These are important numbers to measure and improve. However, I think we can add a qualitative measure to the list. Introducing…

Time to First Smile.

When does your customer feel delight? Do they know what to do next? Are they telling all their friends about your product? Do they feel a cha-ching moment soon after signing up?

Time to work on getting that first smile.

😀

Check Your Fuel Gauges

Via McKinsey Quarterly Q1 2018, The four questions to ask when serving on a nonprofit board. Question 4 hit home for me as I ramp up my leadership IQ, “Do we have the right ‘fuel’ to drive our organization?”

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Screenshot from McKinsey Quarterly Q1 2018.

If you want to be an effective strategic leader, you can’t settle for a regimen of reading board books and showing up for quarterly meetings. You must engage fully on your organization’s mission; seize opportunities to observe frontline work; and, at each board meeting, take every chance to confront the big, long-term issues by asking tough questions.

After checking the gauges, you’ll know what to do next: keep effective performers, remove laggards, and ask the tough questions and demand answers.

This advice for board members applies equally to an executive team member in a business setting, leading teams at Automattic. In short—do the work, be open to the burden of responsibility, and seek out direct connections.

Video: A Look into Calypso

A Look into Calypso, a talk by Matías Ventura at WordCamp Europe 2016, is an engaging survey of the open source technology running the new WordPress.com publishing interface. Why it’s important, what it’s made of, the values and principles that guide it, and how to use it today for your own projects.

The introduction of Calypso has brought the notion of a modern JavaScript approach to the front and center of the WordPress community. What does an admin UI built entirely in JavaScript (with technologies like React that have taken the JavaScript community by storm) mean for WordPress and how we think of JavaScript in the project?

Matías ends with a challenge to everyone wanting to contribute to advancing JavaScript in WordPress; I won’t spoil it, watch the video to see the call to action.

Links and resources mentioned in the video below. You can also download the slides (PDF, 10.4 MB).