SupConf—a conference for folks who want to build a career in support—is coming in May 2016.
It’s time we think about support as more than just an entry-level job. Support is a career, a craft, and something to be proud of.
Pretty cool to see this type of focused conference come together around the craft of customer support.
Something to consider on a long—and possibly international—plane flight.
Instead of a dedicated eye shade that you’ll use rarely other than for a few hours on the plane, use a wool hat or headband to cover your eyes and ears, planes tend to be cold anyway.
And if you have earplugs or earphones in, the headband will help them not fall out while you’re snoozing.